Who are Genie Powered?
Genie Powered is an automobile company.
Genie Powered has been designing and manufacturing OEM automobile parts since 1988. We are based in Sydney, Australia, with factories and warehouses all over the world.
Our specialty is the wheels, and we are working alongside the best names in the automobile industry. Since we are in Australia, we have the best in the world metals at our disposal. That is why we can ensure the best quality, even in the most unforgiving conditions.
Is Genie Powered trustworthy?
Off course. Genie Powered is a fully legal company and proudly operating from Sydney, Australia. As a result, all our products come with a lifetime warranty, and you can get your money back through a bank directly. We are giving tax and submitting our financial statements to the Australian Government every year. For that, our base currency is in Australian Dollars (AUD).
What’s your terms of service?
By continuing to use any Genie Powered website, app, service, product, or anything provided, manufactured, distributed, or owned by Genie Powered, you are fully accepting the Genie Powered's terms of service. Our terms of service entirely comply with the customary law set by the Australian Government. For more details, please feel free to contact us.
What is the ordering process?
Genie Powered always prefer direct communication. So, no wonder the ordering process involves direct communications. The ordering process as follows:
- Check our catalog and chose your desired wheel.
- Check if the default measurement suits you.
- If it does, checkout. We will contact you via email or phone.
- If it doesn't, contact us with your VIN (Vehicle Identification Number), your vehicle's make, model, build year and desired measurement for customization.
- We will tell you if your selected measurement is compatible with your vehicle or not.
- After we settle with the measurements, we will send you up to 3 computer-generated draft images of your order with fitment data and all the details.
- You then have to confirm that everything is okay and pay (if not yet).
- Whenever we get the confirmation, we will proceed to production.
- And, whenever the production is done, we will notify you with shipping information and tracking number (if we have). Your order will be shipped to your door.
On average, this ordering process takes about half an hour. However, since all your measurements and fitment data must be checked by our professionals, dealing with many orders may cause a bit delay.
Why multiple currencies?
Genie Powered is global and believes in one world. However, as we are established in Sydney, we are bound to comply with Australia's laws. So, we have to transact, report, and tax on the AUD (Australian Dollars). That is why the checkouts will use the AUD.
How are your products made?
Genie Powered has multiple factories all over the world. We remotely operate those factories from Sydney under different registered names, and all our products are the result of precision engineering and the best quality metals from Australia.
We have manufacturing plants in Italy, the USA, Japan, and Australia. From those places, we are working with the biggest brands in the automobile industry since our inception in 1988. And, one of our crucial ingredients of success is working with the youth, automobile engineering fresh graduates, and industry experts. We believe in constant improvement and a sustainable future.
Will I get an email with my order details?
Yes. We will email you an invoice for every order you made with us. And remember, your email address is your identification so that no one else can take your bought product. That is why always take extra care to make sure your email address is correct and accessible by you only. Otherwise, we won't be able to resolve any claim. Please be sure about that.
Having trouble placing an order, can you help?
No worries. For any issue, please feel free to contact us. We are ready to help you. Like that, if you are experiencing any trouble with order placing, contact us. We may even place an order for you and send your preferred bank an invoice.
Can I cancel or make any change to my order?
Yeah, even after you have paid in full. But, after your confirmation, we are incredibly sorry, you can't cancel or make any change to your order. Our system automatically sends a production request to one of our factories right after you confirm your order. This is instant and designed to save a significant amount of time. However, contact us immediately. We may be able to help you in some cases.
How do I track my order?
You should receive a tracking code or tracking link in your email address if your shipping method includes tracking. If not, then you have to expect delivery within the estimated date. Sometimes, due to stock out or the huge number of orders, your order may require extra time to get delivered to your doorstep. So, having a shipping method that includes tracking is recommended.
I received a wrong/damaged product, what should I do?
Whenever the delivery package(s) arrives, the best practice is carefully unboxing and checking everything instantly in front of the delivery person. If any damage is found, point that to the delivery person and take multiple clear and focused photos of the product and the packaging, including the labels. Ask the delivery person to take necessary actions about the damage and contact us immediately. We will process your claim with priority within three business days and send you a brand new product entirely free of charge.
If it's a wrong product, contact us immediately. We will send you the right product and take the wrong product free of charge. But, make sure the product sent to you wrong is with you as it was shipped.
When will I get my order?
Genie Powered offers door-to-door shipping, where free shipping is provided, so your order will come to you. All our default shipping methods for major shipping destination countries also include shipping tracking, and the tracking details will be sent to you.
Since most of our wheels are custom made or made to order for keeping up with our commercial clients, we may require three business days to fulfill your order. Complex design, special materials, carbon fibers, and color choice can also lengthen the process. After fulfillment, you may get a notification, and then it's all down to shipping. Now, we can not control the shipping speed, but you can expect four to six weeks will require for your product to be delivered from the date of purchase. For mainland continental Europe, on average, our products get shipped within three weeks. The average is four weeks for Australia, New Zeland, Middle East, and the USA. Canada and Asia usually require a week more than the USA.
Note: Since the COVID-19 outbreak forced shut many places and still badly impacting transportation, extended shipping time may be required for some locations.
Where will my order ship from?
It depends on your purchased product. Not all our factory manufactures all the products from our portfolio. Wherever your order will get shipped from, we will try our best to ensure your order gets to you as soon as possible. Still, you can contact us to know specifically about your ordered product if that's not mentioned anywhere in the product description.
How much the shipping cost will be?
One of the most significant benefits of having manufacturing plants and warehouses in multiple locations is offering free shipping. Please have a look at our free shipping eligible destinations. But, where we don't offer free shipping, the shipping cost is usually flat US$100 as the items are oversized and require extra care. The shipping rates and options will be calculated right before checkout.
Our free shipping is economy shipping. We use sea freight to your nearest international port and then your local shipping company to deliver directly to your door.
Will I be charged customs for my order?
Maybe as customs policies are not the same worldwide and it keeps changing. Depending on regions, customs or governments may impose additional taxes, duties, fees, or charges. And these are not under our control, so you have to clear it even after free shipping from us. So, please check with your local customs office, port authority, or shipping company to be sure.
Can I change my shipping address after placing an order?
We will say no. To make the shipping time as short and as efficient as possible, we don't allow any changes after an order gets confirmed. So, please check again and again your address, including your unit number and all other details at every step.
My order should be here by now, but I still don't have it. What should I do?
Contact us as soon as possible with your order number but make sure you have done the followings:
- Look for any mistake in the delivery address of your shipping confirmation email
- Check with your local post office, they might have your package
- Talk with your neighbors if the courier left your package with them
If you did find a mistake in your delivery address from our end, we can send you a replacement order, but you may have to pay the shipping cost. We will try our best to make sure there's no added cost to you.
Can I cancel my confirmed order?
Yeah, but only if we tell you that the product is not in stock or delayed. Upon cancellation, you will get a full refund, including the fees charged on the top of the price. Remember, you will have only 48 hours to cancel such an order. For any made to order product, no cancellation request will be accepted.
Can I return or exchange?
Extremely sorry, but no. We don't accept returns and exchanges without any valid reason. So, be sure before you are ordering. However, if there's any problem or fault from our side, please let us know immediately. You have a week in your hand for notifying us.
Can I exchange an item for a different size or a different color?
Nope, sorry about that. Still, feel free to contact us. However, if your product is a made to order product, there is nothing we can do. So, always check your size requirements. In terms of color, it is obvious that your digital screen color setup and screen type massively impact images. While we use the industry-defined standard colors, the color of your expectation may not be the same.
Do you offer refunds?
Yeah, we do. However, only when you have received a damaged or wrong physical product, not for a digital product. And you have to notify the delivery person immediately. If you are receiving your product from your local post office or pick-up point, always check your product before leaving its premises.
What does the lifetime warranty means?
Lifetime warranty here at Genie Powered means the warranty assurance on structural rigidity and finish for the product's expected lifespan. With reasonable usage, wheels can have a lifespan of 10 to 20 years.
How my warranty could be deemed void?
For wheels, if you spray the wheels with harmful chemicals or not supported cleaning products, your warranty will be deemed void. And the warranty does not cover any wear-tear, accidental damage, scratch, or gutter rash as well. Additionally, if your wheels get damaged due to misalignment, overweight, or tire imbalance, your warranty will be void. So, always make sure you have installed the wheels by professionals without any scratch, and you are driving on a typical road by avoiding potholes or bumps. Always avoid the roads where salts are used for deicing. For cleaning, spray glass cleaner to a piece of soft clean fabric and wipe gently. Or, simply use touchable hot water and mild soap. You can put one or two coats of soft wax if you really need to. Never use anything that can damage the clear coat.
Will your wheels void my vehicle warranty?
Unless otherwise stated, all the Genie Powered products are safe and comply with vehicle warranty. On top of that, as per the Magnuson Moss Warranty Act (15 U.S.C. 2302(C)), no vehicle manufacturer can void a vehicle's warranty without proving aftermarket part's significance on the failure to the vehicle.
What are my customization options?
With Genie Powered, you can customize: rim diameter, rim width, offset/backspace/X-factor/brake caliper clearance, colors (to any compatible), finishing textures (like high gloss, matt, graphite, and more), and brand logo. Most of the time, the customizations don't cost anything. However, remember, your customized wheel or wheelset is your responsibility. We can recommend the best fitment, but we won't take any responsibility for fitting anything beyond that.
How can I customize?
After choosing the right wheel or wheelset, contact us. You can also buy the default wheel or wheelset and let us know about your customizations within 24 hours. After 24 hours, you may require to pay some extra charges. But always remember, you can't change the wheel style. And, please ensure you can provide us with your VIN (Vehicle Identification Number), make, model, and build year.